If you have ever wondered how we ship so quickly, the answer is Lindsay – our Shipping Queen! We thought it might be fun to give you all a glimpse into our shipping process by following Lindsay around for a day. She does SO MUCH for us so be ready to be in awe of “A Day in the Life of The Shipping Queen.”
Time to wake up – Lindsay is an early riser! She wakes up so she can spend the morning with her husband before they both start their days.
First breakfast – before the gym, Lindsay enjoys her most important meal of the day…twice!
Gym time – Lindsay and Larry hit the gym early to beat the crowds. She loves a peaceful workout before the craziness of shipping tons of yarn orders begins.
Commute – Lindsay commutes an hour to work each way, every day. She has become a big fan of books on tape!
Arrives at ESK – This is the scariest part of Lindsay’s day. Imagine walking into an extremely dark building all alone trying to find 10 light switches. Luckily, she keeps a pair of slippers under her desk that she immediately puts on for comfort!
Second breakfast & e-mails – As Lindsay nibbles on her second breakfast, she is answering all of the customer service questions/concerns that you all have.
Print orders – Lindsay starts printing out the orders that have poured in over night at 6 AM to ensure your package is pulled and shipped as fast as possible.
Pull orders – This is a big process, especially when the day before was a 150 order day! She turns on her music and zooms around the store in her slippers. It looks like she is on an episode of Supermarket Sweep!
Pack orders – Kinsey arrives to check the orders that Lindsay has pulled & packed. Lindsay has to be sure she has chosen the correct box for the weight of the package or if it’s an international customer. She adds the prizes you all have earned and makes sure all your yarn matches nicely.
Lunch time – By the time the rest of the kitties arrive, Lindsay is usually relaxing in the break room, playing a game on her phone, and enjoying her lunch.
Scan, Tape, Ship – After Kinsey has checked all the orders, it is time to scan the invoices so they are marked as shipped, top the boxes with tissue, tape them up, and put them on our big cart for USPS to pick up.
Load up the cart – Lindsay gets to play a little Tetris to see if she can fit all the boxes on the cart. The First Class mailers all go into giant plastic bags. Once the mail truck arrives to pick up the packages, they scan a sheet we print out (this is what creates your tracking numbers), and do their best to fit everything in the truck. Sometimes, they have to come back for a second pick up or switch to a bigger vehicle.
The End – A mere 12 hours after The Shipping Queen wakes up, she is ready to go home to her husband and dogs! She drives an hour home and is usually in bed by 7PM so she can come back bright and early to start this process all over again!
Lindsay definitely deserves some kuddos for all she does. If you’d like to share your thanks, comment below!